How do I submit paperwork for loads on your truck load board?

Zayn Global offers multiple ways to submit documentation, so you can get paid quickly on all your loads. Scan and upload your documents to Navisphere Carrier, use our mobile apps to upload documentation, or email documents to LoadDocs@chrobinson.com.

What paperwork is required to get paid?

Always submit the signed Bill of Lading (BOL) with receiver signature for each stop. As needed, submit unloading/lumper receipts, proof of delivery (POD), weight tickets, and air way bills. Paperwork must be legible and easy to read. Ensure images are not blurred or cut off.

I’ve submitted all my load paperwork, why haven’t I been paid?

There are several reasons why a load payment has not been released. The most common reasons include: Missing or illegible paperwork Load number is not written on each document received Correct load number not written on each document received Bill of lading (BOL) is not signed Damage/shortage is noted on the BOL; in this case, your load representative will have to approve payment after reviewing the situation Missing carrier invoice; a load confirmation is not an acceptable invoice; the invoice should contain the load number, balance due, and your carrier ID number.

What's the fastest way to get paid?

Zayn Global Financial offers multiple ways to get paid quickly. Factoring powered by Zayn Global helps you get paid quickly on your completed loads, even freight from other providers. Quick Pay helps you get paid fast on Zayn Global loads. And with a LoadPay bank account, you can expedite payment even more on Factored or QuickPay loads and get paid in minutes. You can also take a cash advance and get up to 60% of your load payment when you pick up a load.

How do I earn the lowest Factoring and Quick Pay rates?

Contract carriers who earn Key status in our Carrier Advantage Program by reaching 95% on-time performance and 90% tracking success are eligible to receive our lowest Factoring and Quick Pay rates.

How do I check the payment status of a load?

Contract carriers can check payment status of a load within the My Loads or Payments tab in Navisphere Carrier or in the Triumph Pay portal.

Zayn Global | Third Party Logistics (3PL) & Supply Chain Management

Get paid in minutes

You’re in the driver’s seat with solutions from Zayn Global Financial^TM

Fast payment options with factoring and digital banking

Keep your business moving with Zayn Global Financial—an all-in-one suite of financial tools for carriers. From banking and freight factoring to back-office support, we make getting paid simple and fast.

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Factoring and Quick Pay improve your cash flow

Factoring

^TM, our exclusive factoring solution.

Quick Pay

Get paid in as little as two days after submitting all required paperwork on Zayn Global loads with Quick Pay.

Compare payment options

	Recommended
	Factoring powered by Zayn Global	Quick Pay	Standard Pay
Time to get paid without LoadPay	1-3 days	2-5 days	20 days
Time to get paid with LoadPay	Minutes	2 days	20 days
Fees on Zayn Global loads	1.5-2%	1.5-2%	0%
Fees on Non-Zayn Global loads	2.5%	N/A	N/A
Payments on Zayn Global loads	Yes	Yes	Yes
Payments on non-Zayn Global loads	Yes	No	No
Back-office support	Yes	No	No
			Included

* Contract carriers that sign up for Factoring powered by Zayn Global can get rates as low as 1.5% on Zayn Global loads and 2.5% on non-Zayn Global loads.
** Contract carriers who earn Key status in our Carrier Advantage Program are eligible to receive our lowest Quick Pay rate in the months they hold that status.